FREQUENT SUBSCRIPTION QUESTIONS

How to trigger a subscription shipment right away:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. Click Order Now in the upper right corner of your subscription details window.

* This will skip your next order date, and resume on the preset schedule one order later.

How to change your upcoming order date:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. Under Active subscriptions, click Edit future orders under the product for which you would like to adjust the order date.
  3. Click on the existing order date and select a new order date.
  4. Select Only update next order date or Update all future orders based on selected date.
  5. Click Save Changes.
How to skip an order:
  1. Log in to the customer portal.
  2. Click Show details under the subscription that you would like to skip.
  3. Click Manage upcoming orders.
  4. Click Skip shipment next to the upcoming order that you would like to skip.
How to change order frequency:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. Under Order frequency, click Change frequency
  3. Use the dropdown menu to select a new frequency.
  4. Click Save.
How to Pause/ Resume your subscription:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. If you have more than one subscription, click Show details under the one that you would like to pause.
  3. Click Manage upcoming orders.
  4. Click Pause Future Orders.
  5. When ready to resume, you can find that prompt under the product number at the top of the subscription details.
How to change product quantity:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. If there are multiple subscriptions, click Show details under the subscription you would like to change.
  3. Click Edit next to Products in my subscription.
  4. Adjust the quantity to the desired amount for each product that is in the existing subscription.
  5. Click Save.
How to SWAP your product:
  1. Log in to the customer portal.
  2. If multiple subscriptions are present, click Show details under the subscription you would like to swap.
  3. Click Products in my subscription.
  4. Select Swap product next to the product you want to swap out.
Add a product to a subscription (one-time or recurring) :
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. Within the active subscription overview, click Add Products.
  3. Select the desired product, size & quantity
  4. If applicable, select the size and quantity.
  5. Choose if you want this on one order, or all future orders.
How to update payment info:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. If there are multiple subscriptions, select Show details under the subscription you would like to update the payment method or billing address for.
  3. Click Payment information.
  4. Click Change Payment Information.
  5. Check the email that is registered to the subscription account.
How to update shipping address:
  1. Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
  2. If there are multiple subscriptions, click Show details under the subscription you would like to update the shipping address for.
  3. Click Edit next to Address and shipping information.
  4. Select an existing address or enter a new address.
  5. Click Save Changes.