FREQUENT SUBSCRIPTION QUESTIONS
How to trigger a subscription shipment right away:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- Click Order Now in the upper right corner of your subscription details window.
* This will skip your next order date, and resume on the preset schedule one order later.
How to change your upcoming order date:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- Under Active subscriptions, click Edit future orders under the product for which you would like to adjust the order date.
- Click on the existing order date and select a new order date.
- Select Only update next order date or Update all future orders based on selected date.
- Click Save Changes.
How to skip an order:
- Log in to the customer portal.
- Click Show details under the subscription that you would like to skip.
- Click Manage upcoming orders.
- Click Skip shipment next to the upcoming order that you would like to skip.
How to change order frequency:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- Under Order frequency, click Change frequency
- Use the dropdown menu to select a new frequency.
- Click Save.
How to Pause/ Resume your subscription:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- If you have more than one subscription, click Show details under the one that you would like to pause.
- Click Manage upcoming orders.
- Click Pause Future Orders.
- When ready to resume, you can find that prompt under the product number at the top of the subscription details.
How to change product quantity:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- If there are multiple subscriptions, click Show details under the subscription you would like to change.
- Click Edit next to Products in my subscription.
- Adjust the quantity to the desired amount for each product that is in the existing subscription.
- Click Save.
How to SWAP your product:
- Log in to the customer portal.
- If multiple subscriptions are present, click Show details under the subscription you would like to swap.
- Click Products in my subscription.
- Select Swap product next to the product you want to swap out.
Add a product to a subscription (one-time or recurring) :
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- Within the active subscription overview, click Add Products.
- Select the desired product, size & quantity
- If applicable, select the size and quantity.
- Choose if you want this on one order, or all future orders.
How to update payment info:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- If there are multiple subscriptions, select Show details under the subscription you would like to update the payment method or billing address for.
- Click Payment information.
- Click Change Payment Information.
- Check the email that is registered to the subscription account.
How to update shipping address:
- Navigate to Manage Subscriptions on the top toolbar of Ladro homepage & log in if necessary.
- If there are multiple subscriptions, click Show details under the subscription you would like to update the shipping address for.
- Click Edit next to Address and shipping information.
- Select an existing address or enter a new address.
- Click Save Changes.